Shipping & Returns
SHIPPING POLICY
Welcome to Tres Belle Cosmetique’s Shipping Information page!
We are committed to delivering your beauty essentials as efficiently and seamlessly as possible. Below are the shipping method options and costs. Please refer to your order and post-purchase notifications (email or mobile messages) for the most up-to-date information.
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Shipping Methods and Costsā
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We offer 1-3 business day shipping via private courier as our standard option on all merchandise orders. Our standard shipping fees are applied to all orders, with no minimum purchase required. Due to high demand, tresbellecosmetique.com orders may experience some delays. Please check your order and post-purchase notifications (email or mobile messages) for the most up-to-date information regarding your shipment.
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Note: The courier service operates on weekdays, excluding public holidays. Your order may arrive at any time of day on a weekday except where particular days have been identified for delivery.
āPickup Optionā
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You may opt to "Pick up" your order at our Chaguanas location. This service is available for the collection of confirmed and processed orders ONLY! Pick-up hours are weekly between 10 am and 5:30 pm. Once your order is ready for pick-up, you will receive a notification (email or mobile messages) with all the necessary information.
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Shipping to Multiple Addressesā
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We currently do not support shipping to multiple addresses in a single order. To ship to different addresses, please place a separate order for each address.
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Modification of Ordersā
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Before placing your order, you can review the contents and total amount in your shopping basket. Once your order is placed, it cannot be modified. If you need to cancel your order, please get in touch with us at tres.belle.cosmetique@gmail.com. Orders cannot be cancelled after you have received a shipping confirmation notification.
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Business Days & Holidaysā
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All orders are processed and shipped Monday through Friday, excluding public holidays in the Republic of Trinidad and Tobago. Based on the time you placed your order, it may be processed the following business day after the cut-off time. Packages do not ship on weekends or holidays, including:
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Carnival Monday
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Carnival Tuesday
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RETURNS & EXCHANGE POLICY
We value you as a customer, and your satisfaction is very important to us. Please take a moment to review our policy to ensure a smooth and pleasant shopping experience.
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No Returns or Exchangesā
Due to our products' personal, sanitary, and sensitive nature, we cannot offer returns or exchanges. This policy helps us ensure the highest hygiene and safety standards for all our customers.
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Manufacturer's Defects ā
You are entitled to an exchange or refund if you have received a product with a manufacturer’s defect. Please note the following conditions:
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You must report the defect within one (1) week of receiving the item.
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The product must be unused and in its original packaging.
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How to Process a Defective Product Returnā
To process an exchange or refund for a defective product, please follow these steps:
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Contact our customer service team at tres.belle.cosmetique@gmail.com within one week of receiving your order.
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Provide your order number, a description of the defect, and any relevant photos.
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Our team will review your request and provide instructions on how to return the defective product.
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Additional Informationā
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Shipping Costs: If a return is approved due to a manufacturer’s defect, we will cover the return shipping costs.
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Processing Time: Once we receive the returned product, please allow up to 5 business days for processing.
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Refund Method: Refunds will be issued via bank transfer only.
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We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don’t hesitate to contact us at tres.belle.cosmetique@gmail.com.
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Thank you for choosing Tres Belle Cosmetique for your beauty needs.
Your satisfaction is our priority, and we are here to ensure you have a delightful shopping experience.